Frequently Asked Questions

Refunds for advance payment will be made onto the original mode of payment only and will be processed within 10 to 45 days depending on the issuing bank of the credit card. Refund would be allowed only if a request for cancellation is received within 30 minutes from the time payment is made (order generated in the system) by email to info@press2perfect.com.

After delivery of the items (completion of  service),  in the rare case of a garment is lost or damaged , refund can be claimed wherein our liability is limited to 10 times the service cost . For more details on the specific conditions of refund after delivery , please refer to points 2 & 3 under  FAQ-> Terms and Conditions




In case you have ordered from our website or mobile app and made a payment using our secured payment gateway , you shall receive a automated confirmation within 2 hours of the transaction by email. Further a  phone call would be made by our customer service confirming the bill amount with details of the items to be laundered / picked up  by our driver .

We provide Free Laundry pickup service  in following areas : Bur Dubai, Downtown, Business Bay, Jumeirah 1-2-3, Dubai Marina, Tecom, Springs, Lakes, Meadows ,Greens, Emirates Hills, Palm Jumeirah, Discovery Gardens , Jebel Ali, Motor City , Sports City , Green Community  . Other areas require minimum order of AED 100. To find out, please call 800-7737-786

Although not required, you can complete an inventory sheet prior to pick-up that details all items found within your bag. You will keep the original sheet and we will keep a copy.If your item is not located after further investigation, we will reimburse you an amount equal  as per our Laundry Terms and Conditions

Turnaround time is 48 Hours from pick-up to drop off (except weekends).Large orders (5 or more) bags or items needing intensive stain-treatment may require more than 48 hours.  24 Hour Rush Service is available on some orders for a small fee.  If rush services is required, please call 800-7737-786 or contact us via email at info@press2perfect.com check for availability.

You can leave your bag in secure location outside your home (doorstep, porch, patio, reception desk etc.) or reschedule a day/time with your Provider.

PLEASE NOTE: Your items will ONLY be given with a designated person or dropped off in a predetermined place with your prior approval.  Please refer to our Terms of Service for more information.

Absolutely not! Each bag is processed by itself. We will never clean your clothes with another customer’s clothing.

Nope! Your Laundry Care Provider will sort, wash, dry, fold, package. If you have any special processing items (Delicate wash, sanitizing wash, stain treatment, air-dry, etc.) or other requests, please note those on your sign-up form and/ or notify your Provider to be sure all items are processed EXACTLY as you’d like!

Once you complete our online sign-up form, your local area Laundry Care Provider will contact you via phone to schedule your first laundry pick-up. Click here to get started now!

Best residential and Commercial Cleaners in Dubai - Press 2 Perfect Dry Cleaners Best residential and Commercial Cleaners in Dubai - Press 2 Perfect Dry Cleaners